General terms and conditions of sale on our website www.thalado.fr Last updated on 10/10/2015
thalado.fr is a service of SASU Thalado Le Comptoir des Algues
Head office: Moulin de Giletta 29440 PLOUZEVEDE
Siret: 810 914 770 000 13 - APE - 8299Z
E-mail: bienvenue@thalado.fr
It is specified in advance that these conditions exclusively govern sales, through the website thalado.fr.
If applicable
These conditions apply to all sales made from this site, to the exclusion of all other conditions, in particular those in force for in-store sales.
These conditions are intended for a consumer who has full legal capacity. These conditions apply to all orders you place on this site.
We do our best to satisfy you. On this site, we present you all the essential characteristics of the goods. We will be attentive to the comments you send us (click here to access the heading''contact us'')
The characteristics presented on the website www.thalado.fr (photos, descriptions, etc...) are based on information provided by our manufacturers, however we guarantee that the manufacturing standards in force are respected by the said manufacturers.
1 The different steps to follow for the conclusion of the online contract
1.1 Ordering
On our website: www.thalado.fr
You make your selection by browsing the pages of our site. Your selections are added to your cart when you click on''add this product to the cart'', you can at any time while browsing our site, modify the content of your cart. or validate your order by clicking on''validate my order''.
We can be reached on 02 56 45 45 57 56 56
1.2 Contract Validation
When you click on''confirm my order'', a confirmation message appears. It summarizes all the products and options selected.
You must check in this order form all the information transmitted, and in particular all the elements useful for delivery (delivery address, digicode, telephones...)
If you do not have to modify the form, you must read these terms and conditions. If you accept them, you must tick the box "I have read the general terms and conditions of sale and I accept them without reservation".
To continue your order, you must click on''pay for my order''.
After payment on our secure server ( see''payment''), an acknowledgement of receipt is displayed. He confirms the registration of your order and informs you that an electronic confirmation message will be sent to you as soon as possible.
In the event of a risk relating to the availability of one or more products, we reserve the right to refuse an order from a certain quantity that we have previously defined.
You have the option at any time to identify and correct any errors you may have made when entering your data. If you notice an error after the conclusion of the contract, you can contact us (click here to access the heading''contact us'')
2. The terms and conditions for archiving and access to the contract
We will archive contracts, purchase orders and invoices on a reliable and durable medium.
You have the right to communicate these documents for orders of 120 € or more.
3. Legal and contractual guarantees
3.1 Legal guarantees
In accordance with the legal provisions in force relating to the conformity of the good with the contract, in terms of hidden defects (available in appendix 1 of these conditions, click here), we will refund, repair or exchange any product apparently defective, damaged or damaged or not corresponding to your order.
We will also reimburse you for all return costs upon presentation of supporting documents.
3.2 Contractual guarantees
Products purchased on www.thalado.fr may give rise to a contractual guarantee. If they exist, the various contractual guarantees are offered on the product page. To subscribe to these benefits, you must add them to your shopping cart.
In case of problem, you can contact us to know the steps to follow (click here to access the heading''contact us'')
3.3 Liability
We do our best to satisfy you. We are responsible for the proper execution of these general conditions Nevertheless, our responsibility cannot be engaged due to a fortuitous event, a case of force majeure, an unforeseeable and insurmountable event of a third party to the contract or due to the non-conformity of the product with a legislation in France.
4. Delivery times, costs and terms of delivery
4.1 Delivery terms and conditions
We will deliver the products to the address indicated in the order form.
4.2 Delivery time
We will deliver to you no later than the date indicated in the order confirmation message.
4.3 Delivery costs
Shipping costs are calculated according to the total amount of the order, they are degressive and can be free of charge beyond a certain amount.
4.4 Monitoring of delivery
You can contact us by phone if you have any questions about your delivery
5. The price
The prices of our products are indicated in euros all taxes included (French VAT and other applicable taxes). They include in particular the costs of processing your order. excluding transport costs.
If you request delivery outside of France, your order will be processed.
may be subject to possible taxes and customs duties when it arrives at its destination.
The payment of these duties and taxes is your responsibility and we invite you to contact the competent authorities in your country. You must also check the possibilities of importing or using the products you order from us in the country of destination.
6. Payment methods and security methods
6.1 Means of payment
You have several means of payment to pay for your purchases on www.thalado.fr either:
By credit card: Visa, MasterCard, American Express:
Payment is made on our partner's secure banking servers: Please specify This implies that no banking information about you is transmitted via our site. Payment by credit card is therefore perfectly secure; your order will be recorded and validated as soon as the payment is accepted by the bank.
By PayPal:
With PayPal your financial information is never communicated to www.thalado.fr. Indeed, PayPal encrypts and protects your card number. Pay online by simply entering your email address and password.
6.2 Security
Payments via our website are subject to d´un security system. We have adopted the SSL (Secure Soket Layer) protocol to encrypt credit card details. To protect you against possible intrusion, we do not store credit card numbers on our computer servers. Credit card numbers are processed by the A PRECISE system which returns us a number d´autorisation.
6. Satisfied or refunded: modalities for exercising the right of withdrawal
In accordance with the legal provisions, within 7 days of receipt of your product, you can exercise your right of withdrawal. You do not have to justify any reasons or pay any penalty. With the exception of the return costs, which remain at your expense, we will refund all amounts paid within 30 days of your withdrawal. On our proposal, you can also opt for another method of reimbursement.
In accordance with legal provisions, the right of withdrawal may not be exercised for products made to order, according to the consumer's particular specifications or on audio, video or computer software recordings unsealed by the customer
7. The duration of the contract and the validity of the price.
Prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will automatically be reflected in the price of the products on sale on www.thalado.fr.
The products remain the sole property of Thalado le Comptoir des Algues until they have been fully collected.
Our price offers are only valid within the double limit of the validity period of the offer concerned and the available stocks.
Our offers of goods and prices are valid if they appear online on the site on the day of the order
8. Applicable legislation/ Competent jurisdiction
These conditions are subject to French law.
In the event of a dispute on the substance or form, the French courts shall have sole jurisdiction.
9. Contact us:
If you wish to contact us, our customer service is at your disposal at: 02 56 45 57 56 56
10. Intellectual Property
See:''Intellectual property'' in our legal notices
4.1 Delivery terms and conditions
We will deliver the products to the address indicated in the order form.
4.2 Delivery time
We will deliver to you no later than the date indicated in the order confirmation message.
4.3 Delivery costs
Shipping costs are calculated according to the total amount of the order, they are degressive and can be free of charge beyond a certain amount.
4.4 Monitoring of delivery
You can contact us by phone if you have any questions about your delivery
5. The price
The prices of our products are indicated in euros all taxes included (French VAT and other applicable taxes). They include in particular the costs of processing your order. excluding transport costs.
If you request delivery outside of France, your order will be processed.
may be subject to possible taxes and customs duties when it arrives at its destination.
The payment of these duties and taxes is your responsibility and we invite you to contact the competent authorities in your country. You must also check the possibilities of importing or using the products you order from us in the country of destination.
6. Payment methods and security methods
6.1 Means of payment
You have several means of payment to pay for your purchases on www.thalado.fr either:
By credit card: Visa, MasterCard, American Express:
Payment is made on our partner's secure banking servers: Please specify This implies that no banking information about you is transmitted via our site. Payment by credit card is therefore perfectly secure; your order will be recorded and validated as soon as the payment is accepted by the bank.
By PayPal:
With PayPal your financial information is never communicated to www.thalado.fr. Indeed, PayPal encrypts and protects your card number. Pay online by simply entering your email address and password.
By check:
Payments by cheque are accepted with some restrictions:
We do not ship merchandise until we receive the cheque.
We grant ourselves the right to delete your order if the delay between the validation of the order and the reception of the check is too long in this case, your check will be returned to you at our expense.
Checks outside France are not accepted
We undertake not to cash your payment by cheque before the merchandise is shipped,
6.2 Security
Payments via our website are subject to d´un security system. We have adopted the SSL (Secure Soket Layer) protocol to encrypt credit card details. To protect you against possible intrusion, we do not store credit card numbers on our computer servers. Credit card numbers are processed by the A PRECISE system which returns us a number d´autorisation.
6. Satisfied or refunded: modalities for exercising the right of withdrawal
In accordance with the legal provisions, within 7 days of receipt of your product, you can exercise your right of withdrawal. You do not have to justify any reasons or pay any penalty. With the exception of the return costs, which remain at your expense, we will refund all amounts paid within 30 days of your withdrawal. On our proposal, you can also opt for another method of reimbursement.
In accordance with legal provisions, the right of withdrawal may not be exercised for products made to order, according to the consumer's particular specifications or on audio, video or computer software recordings unsealed by the customer
7. The duration of the contract and the validity of the price.
Prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will automatically be reflected in the price of the products on sale on www.thalado.fr.
The products remain the sole property of Thalado le Comptoir des Algues until they have been fully collected.
Our price offers are only valid within the double limit of the validity period of the offer concerned and the available stocks.
Our offers of goods and prices are valid if they appear online on the site on the day of the order
8. Applicable legislation/ Competent jurisdiction
These conditions are subject to French law.
In the event of a dispute on the substance or form, the French courts shall have sole jurisdiction.
9. Contact us:
If you wish to contact us, our customer service is at your disposal at: 02 56 45 57 56 56
10. Intellectual Property
See:''Intellectual property'' in our legal notices
11. Personal information
We collect your personal information for the management of your orders and the follow-up of our commercial relations. They may be forwarded to our partners exclusively for the execution of your orders, in accordance with these general conditions
In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, delete, rectify and oppose any personal data concerning you. All you have to do is write to us online at Customer Service or by mail, giving us your full name, e-mail address, address and if possible your customer reference. ( See clause''privacy policy'' in our legal notices)
Appendix 1: Provisions of the Consumer Code concerning the legal guarantee of conformity
Article L211-4
The seller is required to deliver a good in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.
He shall also be liable for defects in conformity resulting from packaging, assembly instructions or installation where the latter has been charged to him by the contract or has been carried out under his responsibility.
Article L211-5
To be in conformity with the contract, the property must:
1° Be suitable for the use usually expected of a similar good and, where applicable:
- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
- have the qualities that a buyer can legitimately expect in view of public statements made by the seller, the producer or his representative, in particular in advertising or labelling;
2° Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.
Article L211-6
The seller is not bound by the public statements of the producer or his representative if it is established that he did not know them and was legitimately unable to know them.
Article L211-7
Lack of conformity which becomes apparent within six months of delivery of the goods shall be presumed to exist at the time of delivery, unless proven otherwise.
The seller may rebut this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.
Article L211-8
The buyer is entitled to demand that the goods comply with the contract. However, he cannot contest conformity by invoking a defect that he knew or could not have been unaware of when he contracted it. The same shall apply where the defect has its origin in the materials supplied by him.
Article L211-9
In the event of lack of conformity, the buyer chooses between repair and replacement of the goods.
However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is clearly disproportionate to the other method, taking into account the value of the goods or the importance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the buyer.
Article L211-10-10
If repair and replacement of the property is not possible, the buyer may return the property and have the price returned or keep the property and have part of the price returned.
The same faculty is open to him:
1° If the solution requested, proposed or agreed pursuant to Article L. 211-9 cannot be implemented within one month following the buyer's complaint;
2° Or if this solution cannot be done without major inconvenience for the latter given the nature of the property and the use it seeks.
However, the sale may not be cancelled if the lack of conformity is minor.
Article L211-11-11
The provisions of Articles L. 211-9 and L. 211-10 shall be applied at no cost to the buyer.
These same provisions do not prevent the award of damages.
Article L211-12-12
The action resulting from the lack of conformity shall be barred after two years from the date of delivery of the goods.
Article L211-13
The provisions of this section do not deprive the buyer of the right to bring an action resulting from redhibitory defects as provided for in Articles 1641 to 1649 of the Civil Code or any other action of a contractual or non-contractual nature recognised by law.
Article L211-14
The recourse action may be brought by the final seller against successive sellers or intermediaries and the producer of the tangible movable property, in accordance with the principles of the Civil Code.
Appendix 2: Provisions of the Civil Code concerning the guarantee against hidden defects
Article 1641
The seller is bound by the warranty for hidden defects in the thing sold that make it unfit for the use for which it is intended, or that reduce this use so much that it is purchased
Article 1642
The seller is not liable for any apparent defects that the buyer may have convinced himself of.
Article 1642-1
The seller of a building to be built may not be relieved, either before the acceptance of the work or before the expiry of a period of one month after the buyer has taken possession of the building, of any construction defects or defects in conformity then apparent.
There will be no need to terminate the contract or reduce the price if the seller undertakes to repair.
Article 1643
He is liable for hidden defects, even if he did not know them, unless, in this case, he has stipulated that he will not be bound by any guarantee.
Article 1644
In the case of Articles 1641 and 1643, the buyer has the option of returning the thing and having the price returned to him, or of keeping the thing and having part of the price returned to him, as it will be arbitrated by experts.
Article 1645
If the seller was aware of the defects of the thing, he is liable, in addition to the restitution of the price he received, for all damages towards the buyer.
Article 1646
If the seller is unaware of the defects of the thing, he will only be required to return the price and reimburse the buyer for the costs incurred by the sale.
Article 1646-1
The seller of a building to be built is bound, as from the acceptance of the work, by the obligations of the architects, contractors and other persons linked to the contracting authority by a contract of service contract themselves pursuant to Articles 1792, 1792-1, 1792-2 and 1792-3 of this Code.
These guarantees benefit the successive owners of the building.
There shall be no need to terminate the sale or reduce the price if the seller undertakes to repair the damage defined in Articles 1792, 1792-1 and 1792-2 of this Code and to assume the guarantee provided for in Article 1792-3.
Article 1647
If the thing that had defects perished as a result of its poor quality, the loss is for the seller, who will be liable to the buyer for the restitution of the price and other compensation explained in the two previous articles.
But the loss that occurs as a result of a fortuitous event will be for the buyer's account.
Article 1648
The action resulting from the fundamental defects must be brought by the purchaser within two years of the discovery of the defect.
In the case provided for in Article 1642-1, the action must be brought, under penalty of foreclosure, within one year of the date on which the seller may be relieved of any apparent defects or lack of conformity.
Article 1649
It does not take place in sales made by judicial authority.
