TERMS AND CONDITIONS OF SALE

Thalado – Le Comptoir des Algues Last updated: April 1, 2024

1. Purpose

These Terms and Conditions of Sale govern the relationship between Thalado – Le Comptoir des Algues, a company based in Brittany, France, and any natural or legal person wishing to make a purchase on the website www.thalado.fr (hereinafter referred to as "the Customer").

2. Products and Availability

Thalado offers organic food and cosmetic products made from seaweed.

• Product offers are valid subject to stock availability.

• In the event that an item is unavailable after an order has been placed, the Customer will be notified by email and may choose either a refund or a replacement.

3. Prices and Payment Methods

3.1 Prices

Product prices are displayed in Euros (€), all taxes included (TTC), and excluding delivery fees. Thalado reserves the right to modify its prices at any time, however, products will be invoiced based on the rates in effect at the time the order is validated.

3.2 Payment Methods

Payment is made online using secure solutions:

• Credit/Debit card (Visa, Mastercard, etc.)

• PayPal

• Bank transfer (upon prior request)

⚠️ Important: The Customer guarantees that they hold all necessary authorizations to use the chosen payment method.

4. Ordering and Validation

4.1 Ordering Process

1. Product selection and adding items to the cart.

2. Cart validation and choice of delivery method.

3. Secure payment and order confirmation.

4.2 Confirmation

Once the order is validated, the Customer will receive a confirmation email containing a summary of the purchased items and delivery details.

5. Delivery

5.1 Delivery Zones

Thalado ships to Mainland France and selected countries within the European Union. For any delivery requests outside these areas, please contact us.

5.2 Delivery Times and Fees

• Delivery Times: These vary depending on the carrier and the destination (generally taking 2 to 7 business days).

• Fees: Delivery charges are clearly indicated before the final validation of the order.

5.3 Receipt of Goods

The Customer is required to check the condition of the package upon delivery. In the event of damage or missing items, the Customer must contact Thalado within 48 hours at the customer service email address.

6. Right of Withdrawal and Returns

6.1 Legal Framework

In accordance with the law, the Customer has a period of 14 days from the receipt of their order to exercise their right of withdrawal, without having to provide any justification or incur penalties.

6.2 Return Conditions

• The product must be unused, unopened, and in perfect condition.

• Return shipping costs are the responsibility of the Customer, except in the event of an error on our part.

• Refunds will be processed within 14 days following the receipt and inspection of the returned items.

7. Warranties and Liability

7.1 Warranties

All products sold by Thalado are covered by legal warranties:

• Legal warranty of conformity (2 years)

• Warranty against hidden defects

7.2 Liability

Thalado cannot be held liable for indirect damages resulting from the use of its products, notably in the event of an allergic reaction or use not in accordance with the product recommendations.

8. Protection of Personal Data

Thalado collects and processes the personal data of its Customers in compliance with the GDPR. To find out more, please read our Privacy Policy.

9. Intellectual Property

All elements of the Thalado – Le Comptoir des Algues website (texts, images, logos) are protected by copyright law and may not be reproduced without prior authorization.

10. Disputes and Applicable Law

In the event of a dispute, an amicable solution will be sought as a priority. Failing that, French courts shall have exclusive jurisdiction. These Terms and Conditions are governed by French law.

11. Contact

If you have any questions, you can contact us:

• 📧 By email: bienvenue@thalado.fr

Thank you for your trust! 🌿