General Sales Conditions (GSC) of Thalado - Le Comptoir des Algues

1. Scope of Application

These General Sales Conditions (GSC) apply to all sales of products made by Thalado - Le Comptoir des Algues (hereinafter "Thalado") to consumers and professional clients, whether via the website, telephone, or any other sales channel. By placing an order, the customer acknowledges acceptance of these conditions without reservation.

2. Products and Availability

The products offered by Thalado are described in detail on the website and other communication materials. Product availability is subject to stock levels. In the event of unavailability after an order has been placed, the customer will be informed promptly and given the option to modify or cancel their order.

3. Prices and Payment Terms

All prices are displayed in Euros (€) and include applicable taxes unless stated otherwise. Prices are subject to change without notice. Payment must be made in full at the time of order, unless otherwise agreed. Thalado accepts payments via credit card, bank transfer, and other secure payment methods.

4. Order Processing and Delivery

Orders are processed within the timeframe specified at the time of purchase. Delivery times depend on the shipping method selected and the destination. Thalado is not responsible for delays caused by carriers or external factors. Any shipping costs will be clearly stated before order confirmation.

5. Right of Withdrawal

Consumers have a legal right to withdraw from their purchase within 14 days of receiving the product, without justification. To exercise this right, the customer must notify Thalado in writing and return the product in its original condition. Return shipping costs are the responsibility of the customer unless otherwise stated.

6. Returns and Refunds

In case of defective or non-compliant products, customers must contact Thalado within 7 days of receipt. If the claim is validated, a replacement, repair, or refund will be issued as per applicable regulations. Custom or perishable items are not eligible for return unless defective.

7. Liability and Warranty

Thalado guarantees that products comply with applicable regulations and standards. However, Thalado is not responsible for improper use of the products. Liability is limited to the value of the order and does not cover indirect damages.

8. Intellectual Property

All content on the Thalado website, including images, texts, and trademarks, is the exclusive property of Thalado or its partners. Any reproduction or use without authorization is prohibited.

9. Personal Data Protection

Thalado complies with applicable data protection laws. Customer information is collected for order processing and customer service purposes. Customers have the right to access, modify, or delete their personal data upon request.

10. Force Majeure

Thalado is not liable for delays or failures in fulfilling obligations due to events beyond its reasonable control (e.g., natural disasters, strikes, supply chain disruptions).

11. Applicable Law and Dispute Resolution

These GSC are governed by French law. In case of disputes, customers are encouraged to seek an amicable solution. If necessary, disputes will be handled by the competent courts in Thalado’s jurisdiction.

For any inquiries regarding these conditions, please contact Thalado customer service. bienvenue@thalado.fr